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20 minutes with the CEO of ElevenLabs, now reportedly valued at $22B

TechCrunch AI Connie Loizos September 24, 2026
20 minutes with the CEO of ElevenLabs, now reportedly valued at $22B
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# ElevenLabs: The AI Voice Behind Your Customer Service Calls ElevenLabs makes the artificial voices you hear when calling customer service, and the company's CEO says businesses should be upfront about using AI—at least for now, while it's still something customers notice and care about. The startup, now valued at $22 billion, expects that eventually AI voices will become so normal that companies won't need to mention them. For everyday people, this means the voice on the other end of your next customer service call might be powered by this company's technology, and there's a conversation happening about whether you should be told that upfront.

ElevenLabs powers the AI voice on the other end of a lot of customer service calls, and its CEO told me this week that businesses should probably tell you that — at least until getting a machine is what everyone expects anyway.

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