AI power users are pulling away from everyone else, Microsoft says

# AI Is Creating a New Divide at Work Some workers are using AI to do things their colleagues simply can't—like preparing for meetings faster or finding bugs in software that would take humans weeks to locate—while others are barely gaining any advantage from the technology at all. Microsoft's research shows that the workers getting the most out of AI (they call them "power users") are producing work that would have been impossible just a year ago, but the gap between them and average workers is widening. The company suggests that managers who openly demonstrate good AI habits can help close this gap by teaching their teams how to actually use these tools effectively.
Artificial intelligence is helping knowledge workers do things that weren’t previously possible, according to a new report from Microsoft. In the company’s 2026 Work Trend Index report, which includes results from a survey of 20,000 knowledge workers who use AI at work, 66% of the AI users survey
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