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Exclusive: Yelp’s AI phone service for restaurants can now take food orders, too

Fast Company Tech Gloria Dawson July 28, 2026
Exclusive: Yelp’s AI phone service for restaurants can now take food orders, too
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# Yelp's AI Phone Service Now Takes Food Orders Yelp has expanded its AI phone assistant to not just answer restaurant calls and manage waitlists, but now actually take food orders directly from customers and process payments. The tool works across 17 languages and gives restaurant owners data on things like how many calls come in after hours and how many callers actually place orders. For busy restaurants, this means one less staff member needed to spend time on the phone during rushes.

When Alyssa Gangeri was running restaurants in New York more than a decade ago, Yelp was the bane of her existence, she says. She would regularly go down a rabbit hole, reading her restaurant’s reviews and scouring them for clues about when the diners had visited or who had served them. Both Gang

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