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In the age of AI agents, your customer may still buy from you, but they may no longer visit you

Fast Company Tech Enrique Dans April 7, 2026
In the age of AI agents, your customer may still buy from you, but they may no longer visit you
AI Summary— plain English for professionals

# The Place Where You Sell Your Products Is About to Change Your company's website and app might soon become invisible to customers—not because they're buying elsewhere, but because AI assistants will do the shopping for them. Instead of people visiting your site to browse and buy, AI agents will complete purchases on their behalf by connecting directly to your backend systems, meaning you'll need to make sure your products are accessible to these AI middlemen, not just to humans clicking through your carefully designed website.

For years, companies have assumed that their digital relationship with customers would happen in a place they controlled: their website, their app, their checkout flow, their interface, their carefully optimized funnel. That assumption shaped an enormous amount of corporate behavior. Brands invested

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