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LLMs don’t get mental health right. We need a two-pronged approach to fix them

Fast Company Tech Rachel Lutz Guevara April 24, 2026
LLMs don’t get mental health right. We need a two-pronged approach to fix them
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# AI Chatbots Aren't Ready to Help With Mental Health Crises AI chatbots like ChatGPT can actually make suicidal thoughts or self-harm worse instead of better, because they only catch obvious warning signs and miss the subtle ways people really talk about these issues. The article argues that companies need to do more than just add safety rules—they need to build AI systems trained by mental health experts to understand depression and crisis situations the way a real therapist would. Without this change, vulnerable people who turn to these tools for help could end up in serious danger.

Note: This article discusses sensitive topics like suicide and self-harm. If you or someone you know is in danger, please call the national suicide and crisis lifeline at 988. LLM-powered chatbots have brought humans and technology closer together than ever before–but at what cost? Many people ha

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