Malaysia’s AI agent-powered messaging app Respond.io raises $62.5M, eyes acquisitions

# Malaysia's AI Company Raises Major Funding to Automate Customer Service Respond.io, a Malaysian startup, just raised $62.5 million to expand its AI-powered customer service tool that automatically responds to customer messages and questions across messaging platforms. Instead of charging companies a fixed price per employee (the traditional model), it charges based on how many conversations the AI handles—which is often cheaper for businesses dealing with high message volumes. The company plans to use the funding to acquire other businesses and grow globally.