My Ebike Delivery Went Missing. When I Tried to Recover It, I Ended Up in Chatbot Hell

# When Your AI Customer Service Fails You Many companies are replacing human customer service with AI chatbots to save money, but the experience is often frustrating rather than helpful—one person's missing delivery became a customer service nightmare when the chatbot couldn't actually solve the problem. The real issue is that companies are using these bots to handle complex situations they weren't designed for, leaving customers stuck and angry. It's a reminder that AI isn't always an improvement just because it's newer or cheaper.