Norse Atlantic Airways Offers Dirt-Cheap Tickets. There’s a Catch

# Norse Atlantic Airways' Cost-Cutting Backfire Budget airline Norse Atlantic Airways is facing complaints because its heavy reliance on automated systems instead of human customer service has left passengers stranded without refunds or help—with some losing thousands of dollars in the process. The airline's tech-first approach, designed to keep ticket prices low, apparently made it nearly impossible for customers to resolve problems when things went wrong. The Federal Trade Commission is now investigating the complaints.