Salesforce acquires AI customer service platform Fin for $3.6 billion

# Salesforce Buys AI Customer Service Company for $3.6 Billion Salesforce paid $3.6 billion to acquire Fin, a company that specializes in AI customer service tools, so it can make its own business software smarter at handling customer interactions automatically. The deal gives Salesforce access to Fin's technology and team, which will help Salesforce customers automate more of their everyday business tasks without hiring additional staff. For businesses using Salesforce, this means their customer service could get better and faster over time.