Three insights you might have missed from theCUBE’s coverage of ‘The AI ROI in Contact Center Summit’

# AI Is Changing How Companies Measure Customer Service Success Companies are shifting away from old metrics like how fast they answer calls, and instead focusing on whether they actually solve customer problems. Rather than using AI to automate individual tasks one at a time, businesses are now using it to coordinate smoother interactions between customers, AI systems, and human agents working together. This fundamental change means companies need to rethink what they're trying to achieve when they invest in AI for their customer service teams.