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Why Andon Labs Puts AI Agents in Charge of Real Businesses

IEEE Spectrum AI Eliza Strickland September 14, 2026
Why Andon Labs Puts AI Agents in Charge of Real Businesses
AI Summary— plain English for professionals

# AI Agents Still Mess Up Basic Jobs, and That's the Point A San Francisco company called Andon Labs deliberately puts AI systems in charge of real businesses—like vending machines and stores—to see how badly things go wrong. These experiments reveal that today's AI agents struggle with surprisingly simple tasks like remembering orders or making logical decisions, which matters because companies are increasingly considering handing real responsibilities to AI. By documenting these failures in detail, Andon hopes to give businesses honest data about whether AI is actually ready to run parts of their operations.

Maybe you heard about the AI-controlled vending machine that stocked underwear and live fish. Or the AI manager of a San Francisco store that fired a human employee. Or the AI radio DJ that said its catchphrase, “Stay in the manifest,” 229 times per day.These incidents all emerged from experiments r

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