Zoom Perspectives: Why ‘agentic’ work is the new enterprise standard

# Zoom Positions AI Agents as the Future of Work Zoom is betting that AI-powered agents—software that can independently handle tasks like scheduling meetings or managing customer service—will become standard in how companies operate, setting itself apart from competitors who are taking a slower approach to this technology. The company believes this shift toward "agentic" work represents a fundamental change in enterprise software, similar to how smartphones transformed communication. This positions Zoom not just as a meeting platform, but as a broader workplace automation company competing for a piece of the AI revolution.