New York City’s chief technologist is launching a new team to transform the city’s technology

# NYC is Getting a Makeover on Its Digital Services New York City just hired a team of tech experts to fix the frustrating websites and apps you use to interact with city government—think renewing licenses or paying parking tickets. Led by Lisa Gelobter (who helped rebuild Healthcare.gov), this "PIT Crew" will redesign these confusing digital experiences to be faster and easier, starting with a new tool to help residents complain about companies that make it hard to cancel subscriptions.